♦ This is the first AI-powered system created to improve government grievance redressal.
♦ Based on the contents of the complaint, the AI tool developed as part of the initiative is capable of understanding its content.
♦ As a result, it is capable of automatically detecting repeat complaints or spam.
♦ It can categorise complaints into different categories based on the meaning of the complaint, even if the keywords normally used for such searches are not present in the complaint.
♦ It allows for geographical analysis of complaints within a category, as well as analysis of whether the complaint was adequately addressed or not by the relevant office.
♦ Simple user-friendly search allows the user to create his or her own queries/categories based on management requirements and seek performance results based on the query.