Federal Bank Collaboration with Oracle and Infosys

17 June 2021 Current Affairs:Federal Bank has improved its strategic collaboration with Oracle and Infosys, to provide a superior consumer journey thru Oracle CX (Customer Experience) platform. 

Highlights:
♦ The collaboration will focus on creating a complete integrated Customer Relationship Management (CRM) answer throughout marketing, sales, purchaser service, and social listening to give a boost to Federal Bank’s operations, and to deliver connected, data-driven, and intelligent consumer experiences throughout all touchpoints.
♦ Federal Bank will launch a 360-degree view of the client portfolio in a single software for its users, to attain a ‘Single Source of Truth’. These offerings will help enhance productivity and customer pride by way of the usage of the financial, biographical, and demographical records of customers. Oracle will co-innovate via partnering with the broader ecosystem of Infosys.
 

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