Chatbot by Bharat Petroleum Corporation Ltd

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23 August 2021 Current Affairs:Bharat Petroleum Corporation Ltd (BPCL) launched (after pilot test) an AI-enabled chatbot, named Urja to provide its clients with a platform for seamless self-service trips and quicker resolution of queries/issues. 

Highlights:
URJA is the first such chatbot in the oil and fuel enterprise in India. URJA has been launched underneath the Project Anubhav of BPCL and it currently helps thirteen languages. With the objective of making BPCL’s consumer interface comprehensive and integrated digitally, Urja, the chatbot is now handy on the organisation’s internet site for any queries for each B2B & B2C. Under Project Anubhav, Urja represents an integrated conversation platform that connects all BPCL conversations to any channel, unifying all purchaser touchpoints with a single and cohesive voice.
 

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